Most frequent questions and answers

Please click on CONTACT US to get in touch.

There are certain conditions associated with return/refund.

• Damaged, if the bottle or the container is damaged in a way that
the product is spilling out of it.
• Wrong Product, if the delivered item is not the one you ordered.
• Expired Product, if the delivered item is expired
• Missing a Product, if you have ordered a set of products and
anything is missing in the delivered products.

If the delivered products satisfy any of the above mentioned
conditions, you will have 48 hours to notify/contact us after the
product being delivered. Our team will analyze the claim before
initiating return/refund process. For any return/refund queries
please contact our Customer Support at support@buymiel.com

We only do refund if you received a defects, incorrect or
incomplete delivery, you need to email us at
support@buymiel.com within 48 hours of receiving it (The
refund window will close after 48 hours) with the image of the
damaged product and the invoice

All approved refund will take up-to 7 working days to be
reflected in your bank statement.

Ones your order is dispatched, it cannot be cancelled.

Once you received the confirmation email, your address and phone cannot be modified

As soon as you place an order, A confirmation email will be
sent to you with a tacking url, all our orders are dispatched
within 48 hours.

Click on TRACK ORDER to track your order.

Miel ships globally

All international orders will be delivered within 7-14 working days.


Miel has an idealistic lot, we believe in a new kind of green and
clean that’s great on your skin, hair, planet, and hip-pocket.
We are Vegan, Cruelty free, Sulphate free, Paraben free,
Silicone free and Non comedogenic (face serum).

Yes , we do not promote chemical fragrance, all our products have natural essence in them.

yes , they are safe to be used daily. Our products are made from 100% natural ingredients.

Currently we don’t have any physical stores.

Sustainability is at the core of our foundation. We do not promote single use of plastic in our packaging and all our bottles are made up 100% recyclable material